Contact Us

3L Consultancy Pte Ltd
137, Market Street,
Level 6
Singapore 048943


Tel: 6809 3873
Fax: 6809 3701

Managing Difficult Customers Effectively


Course Overview

This 2-day workshop aims to help executives & service personnel to manage different difficult situations & customers with poise and confidence yet with tact and quality personal service touch. Participants will learn the special techniques on how to turn tough position into a position of winning customers’ heart and business. This is an essential program for all customer service professionals.

Course Objectives

Course Outline

Impact of Difficult Customers

Self Management

Engaging The Customers

Training Methodology

Case studies, Interactive group simulation, individual profiling and analysis, role-play with video recording & play-back and group critiques.

Who Should Attend

Executives & frontline staff who want to handle difficult situation and manage difficult customers effectively at the workplace.

Program Duration

2 days