Contact Us

3L Consultancy Pte Ltd
137, Market Street,
Level 6
Singapore 048943


Tel: 6809 3873
Fax: 6809 3701

Coaching Service Professionals


Course Overview

The process of helping people enhances or improves their performance through reflection on how they apply a specific skill and knowledge.

Coaching is different from traditional supervisory skills, because coaching emphasizes on maximizing ones potential. The focus is leveraging on one's strength and see if there is a need to work on the weaknesses.

The program also emphasizes the importance of “walk the talk”. It is this entrenched attitude which will be a catalyst for successful coaching sessions

Hence in this program, you will learn how to use the coaching technique to elevate your subordinates to higher levels. Besides focusing on wok competency, participants will appreciate the use of coaching skills on other areas such improving your subordinates work attitude.

The Coach Service Teams and Individuals programme is just what you need to establish and maintain an effective team, achieve customer retention and assess service levels for continual improvement.

A Coach wears many hats

Course Objectives

At the end of the programme, participants should be able to:

Course Outline

Training Methodology

Experiential methods of learning will be applied to enable participants to learn and practice the concepts and skills taught during the programme:  Mini-lecture, Activities, Role Plays, Group Discussions, Exercises, Presentation, and Written Assessment.

Who Should Attend

Personnel in Supervisory positions, customer service staff, service team leaders, from various service industry sectors

Program Duration

7 - 8 hours