Desire To Serve
Course Overview
Too many organizations focus on service skills set and miss the importance of MINDSET.
DESIRE TO SERVE is designed in having this perspective in mind.
To bring across that mindset change is the CATALYST for creating a service culture in an organization.
Activities, role plays and experience sharing are linked to mindset.
Learn how to be distinctive by going Beyond Transactions.
What you think about yourself plays a major role in how you interact with your customers. It can make the differences between providing adequate service and service with a heart.
Course Objectives
- Conclude that for organizations to succeed the only alternative is excellent Customer Service
- Explain how one’s mindset can create the “Desire to Serve”
- Describe how one can realistically motivate oneself to have a perpetual “Desire to Serve” customers
Curriculum
- Define service (Beyond Transaction)
- Service is a 2 way street
- Why customer is always right
- Differences between a celebrity & a service professional
- Past, Present & Future of Service
- Attack of the mindset (Magnus Lindkvist)
- Overcoming emotional hijacking
- Man versus Machine (Evolution)
- Linkage between People, Process and Product
- Benefits being a service professional
Program Duration
1 day
