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3L Consultancy Pte Ltd
137, Market Street,
Level 6
Singapore 048943


Tel: 6809 3873
Fax: 6809 3701

Desire To Serve - Internal Customer


Course Overview

Too many organizations focus on service skills set and miss the importance of MINDSET, not only for serving external customers but also internal customers.

DESIRE TO SERVE WITHIN (SERVICE WITHIN; TO SERVE US) is designed in having this perspective in mind.

While service to external is important, it is the mindset for serving internal customers that will enhance service to external customers. Mindset change is the Catalyst for creating an internal service culture in an organization

Activities, role plays and experience-sharing are linked to mindset for appreciating the value of serving internal customers.

Your perspective on service has a major impact on how you interact with your internal customers. It can make the differences between providing adequate service and excellent service with a heart.

Course Objectives

Course Outline

Program Duration

1 day