Coaching Skills for Leaders
Course Objectives
- Ability to cultivate personal relationships to gain acceptance and support to deliver coaching.
- Ability to set realistic goals and standards, define performance requirements, and develop action plans for achieving and for controlling (tracking) performance.
- Ability to communicate effectively in face to face situations with subordinates.
- Ability to challenge and motivate subordinates, thereby increasing their job satisfaction and developing a team of 'turned on' employees.
- Proficiency and skill in giving guidance and counseling relating to behavior at work.
- Ability to appraise performance effectively and conduct regular constructive performance reviews that are two-way dialogues.
- Proficiency in skills in negotiating and resolving conflict as it arises in interpersonal relations.
Course Outline
Day One
- Enhancing Personal Effectiveness
- Self Awareness & Rediscovery
- Personal Wants & Talent Inventory
- Core Values & Self Worth Cycle
- Improve Attitude & Paradigm Shift Techniques
- Establishing Effective Interpersonal Skills
- The Human Magnet
- Developing Attractive Personality
- Techniques To Gain Respect From Others
- 9 Powerful People-Skills
- Clever Use of The Art of Persuasion & Motivational Skills
- Understanding The Psychology Of Human Relations & Perceptions
- Why People Do The Things They Do
- The One Thing Everybody Wants
- Practicing The Art of Persuasion
- Your Impact on The Lives of Others
- Developing Effective Leadership & Counseling Skills
- Traits of Effective Leaders
- Lead via Inspiring Techniques
- Effective Probing & Counseling Techniques
- Removing Barriers To The Inner Space
Day Two
- Developing Goal Setting & Work Performance analysis Skills
- Goal Setting Process & Motivation
- Effective Planning
- Good Observation & Performance Analytical Skills
- Developing Performance Appraisal & Coaching Skills
- The Probing Cycle For Work & Learning Improvement
- Balanced Appraisal Techniques
- Constructive Communication
- Skills Development Tools
- Developing Effective Listening & Communication Skills
- Art of Questioning
- Saying It With Emotional Intelligence
- The 3 “V” Tactic
- Better Communication With NLP Techniques
- Acquiring The Art of Negotiation & Conflict Management
- Handling Difficult People Vs Difficult Situations
- Managing Your Emotions To Achieve What You Want
- Assertiveness Vs Effectiveness
- The Win - Win Approach
Training Methodology
Short lectures; work place case studies; role-plays; interactive simulation exercises; self-evaluations; video-recording behavioral analysis and guided group discussion.
Who Should Attend
Managers and Executives who need to improve their Internal & external customer relationship management and team results
Program Duration
2 days (14 hours)
